1.1 Customized flight cases (custom size, foam lining, logo printing, customized hardware, etc.)
Customized products do NOT support unconditional return or refund. If defects are confirmed to be caused by our production mistakes, we accept returned goods for repair; buyers shall not request direct refund or free remake without negotiation.
1.2 Eligible Situations for Repair
- Finished goods do not match the confirmed drawings, dimensions, materials or agreed requirements.
- Obvious production defects verified by clear photos and videos provided by buyers within 7 days after receiving goods.
1.3 Applications Will Be Rejected
- Buyers change ideas and request return after production has started.
- Damage generated during international transit without factory quality defects.
- Incorrect specifications provided by buyers leading to unsatisfactory finished products.
- Minor appearance differences that will not affect regular use.
1.4 Freight Responsibility
- If repair is required due to our production quality issues: we will negotiate to confirm the freight solution for return and resending.
- If buyers request modification or repair for non-quality reasons: all related transportation costs shall be borne by the buyer.
1.5 Processing Procedure
Step 1: Contact our sales representative and provide photos or video evidence of the problem.
Step 2: Wait for our official assessment and written confirmation.
Step 3: Arrange shipment back to our factory following the receiving address we provide (if repair is confirmed).
Step 4: We will complete repair and arrange re-delivery after inspection.
1.6 Special Statement
- We refuse return parcels sent by freight collect.
- Any goods sent back without prior communication and confirmation will be rejected.
- This policy is only valid for orders placed directly with YUNCHI PACKAGING.
Important Notice: Most of our aluminum flight cases are custom-made products manufactured according to clients’ special requirements. Please carefully check all specifications, drawings and samples before confirming mass orders.